Tips to Improve Communication in the Workplace

If you are in the hardwood lumber industry or not, everyone agrees that ongoing communications within a company is beneficial for all involved.

 Unfortunately, issues regarding the best approach to internal communications (and what is actually communicated) still come up from time to time. These issues can include:improving communication

  • Too much information provided
  • Too little information provided
  • Unclear messaging
  • Delays in communicating changes in workplace policy
  • Erratic schedule of communications

We regularly find ourselves striving for improved internal communications. Whether it be communications between our sawmills and our trucking department, our lumber buyers and our sales team, or even internal departments like accounting and human resources. Better and clearer communication helps! An informed and knowledgeable workforce, we’ve found, is more motivated and productive. This helps ensure internal alignment of messaging and contributes to long-term employee retention and business success.

A few best practices we have found helpful are as follows. Maybe one would work for you.

Start with your company mission, goals, and values. With the hectic pace of work these days, ensuring that employees fully grasp the organization’s mission, goals, and values sometimes falls by the wayside. But this is vital information for everyone involved—helping to see that employees throughout the business understand what’s important and where their energies should be directed.

Make sure communications are targeted to the right audience. There’s information that everyone should know, and there’s information that’s better aimed towards a specific audience within a specific department.

As Sprout Social notes, you need to “figure out what messages and formats will resonate with different employees in your business.” This helps to avoid “overwhelming them with too much detail [that] could cause them to ignore updates as they come through.”

Pay close attention to your messaging. Speaking of overload, it’s important to remember your team members often feel as deluged by information as you do. It’s the business leader’s responsibility to be clear and direct in communications, so as not to contribute to overkill.

Funnel updates and other information into selected channels. With today’s communications technologies, it’s possible to communicate across a wide array of channels and platforms. But businesses are better served by choosing one or two key communications channels and ensuring all employees understand this is where to go to stay updated on company operations and policies.

“Employees should be able to expect when changes or big announcements are coming and know the go-to source for getting updates,” notes PowerDMS.

Relevant, timely, and transparent communications are more vitally important than ever. To keep your business moving forward, prioritize internal communications and address any issues as soon as they arise.

What have you found helpful? Let us know. We would welcome the suggestions!

Tony Cimorelli
Baillie Lumber
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